Return & Refund Policy

Effective Date: [INSERT DATE]

MaxLift Direct backs every product we sell. When something you ordered turns out not to be the right fit, our 30-day return policy is designed to keep the process simple.

30-Day Returns

You may return most new, unused products within 30 days of delivery. Email info@maxliftdirect.com with your order number to get started, and our team will send you return instructions.

Return shipping is at your expense, except where the item arrived damaged, defective, or incorrect.

Return Condition Requirements

Refund eligibility requires that products come back in like-new condition, complete with all original packaging, manuals, accessories, and components.

Items that show evidence of installation, use, wear, damage, or modification — or that are missing components — may not qualify for a refund. Final condition assessment rests with the manufacturer or distribution warehouse receiving the return.

Refunds

After your return arrives and passes inspection, we will email you about the status of your refund.

Approved refunds go back to your original payment method within 5 business days of the warehouse accepting the return.

Restocking Fees

Restocking fees are common in this industry: many manufacturers and distribution warehouses charge them on returned merchandise. Where one applies, an approved return may carry a restocking fee between 15% and 25%, with the exact figure depending on the manufacturer and product line.

Any restocking fee is subtracted from your refund. When the manufacturer or warehouse charges this fee, MaxLift Direct does not keep any part of it.

Damaged, Defective, or Incorrect Products

Inspect every shipment when it arrives. Note any shipping damage on the delivery receipt and report it to MaxLift Direct within 24 hours, including photos of both the product and the packaging.

For products that arrive damaged, defective, or incorrect, MaxLift Direct covers return shipping and replacement costs.

Cancellations

Cancel before your order ships and you receive a full refund.

Once an order has shipped, cancellation becomes a return, which means return shipping costs and any applicable restocking fees may apply.

Refused Deliveries

Refusing a delivery for any reason other than shipping damage or a carrier error counts as a return.

Refused shipments may incur return freight charges along with any manufacturer restocking fees that apply.

Non-Returnable Items

We cannot accept returns on custom-built, made-to-order, special-order, certified pre-owned, or used products, unless the product page states otherwise.

Products bought for temporary use — one-time events, trade shows, promotional displays, conferences, and similar short-term purposes — are also not returnable.

Return Authorization Required

Get approval from MaxLift Direct before shipping anything back. The receiving warehouse may refuse returns that arrive without authorization.

To request return authorization, email info@maxliftdirect.com or call [PHONE NUMBER].

Questions?

We're glad to help. Reach our team at info@maxliftdirect.com or [PHONE NUMBER] with any question about returns, refunds, cancellations, or shipping.