Billing Terms & Conditions

Last Updated: August 2026

These Billing Terms & Conditions explain how billing, payments, charges, refunds, and related transactions are handled when you purchase products from MaxLift Direct.

By placing an order through our website, you agree to the billing practices outlined below, together with our other applicable Terms of Service and store policies.

Billing Information

When placing an order, you are responsible for providing accurate and complete billing information.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Any other information required to process your order

Providing incorrect or incomplete information may result in payment delays, order verification, or shipping issues.

Product Pricing

All product prices displayed on the MaxLift Direct website are subject to change without notice.

We make reasonable efforts to ensure that pricing information is accurate. However, occasional errors may occur.

If we identify an obvious pricing error before an order is fulfilled, we may contact you to confirm whether you would like to proceed at the correct price. If you do not wish to proceed, the order may be cancelled and any applicable payment refunded.

Taxes and Additional Charges

Applicable taxes, shipping charges, freight fees, and other charges may be added to your order where required.

The total amount payable will be displayed during the checkout process where applicable.

Tax requirements may vary depending on your location and the nature of the transaction.

Payment Methods

MaxLift Direct accepts the payment methods made available during checkout.

Available options may include credit cards, debit cards, online payment services, or other payment methods supported by our payment providers.

Payment options may vary depending on the product, order, location, or other transaction factors.

Payment Authorisation

When you place an order, your selected payment method may be authorised or charged according to the procedures of the relevant payment provider.

An order confirmation indicates that we have received your order. It does not necessarily guarantee that the order has been accepted or that the products are available for shipment.

We reserve the right to cancel or decline an order where necessary, including because of suspected fraud, payment issues, product availability, or obvious pricing errors.

Payment Verification

For security and fraud-prevention purposes, we may need to verify certain billing or order information before processing an order.

If additional verification is required, we may contact you using the information provided during checkout.

If an order cannot be reasonably verified, we may delay or cancel the transaction.

Billing for Large or Commercial Equipment

Some MaxLift Direct products, including vehicle lifts, tire equipment, compressors, and other heavy workshop machinery, may involve additional freight or handling charges.

Where additional charges apply, we will communicate them as appropriate before completing the transaction.

Customers purchasing large equipment are responsible for reviewing product specifications, shipping requirements, and any applicable delivery conditions before placing an order.

Recurring or Subscription Charges

Unless clearly stated otherwise at checkout, MaxLift Direct does not intend to charge customers on a recurring basis for a standard product purchase.

If any subscription or recurring payment service is offered in the future, the applicable pricing, billing frequency, cancellation terms, and other conditions will be disclosed before you enrol.

Refunds and Credits

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account depends on your bank or payment provider.

Refund eligibility is subject to our applicable Return & Exchange Policy, warranty terms, and any rights provided under applicable law.

Chargebacks and Payment Disputes

If you believe there is an issue with a charge or transaction, we encourage you to contact MaxLift Direct first so that we can review the matter and work toward a resolution.

Nothing in these Terms prevents you from exercising any rights or protections available through your payment provider or under applicable law.

Fraud Prevention

MaxLift Direct may use reasonable security and fraud-prevention measures to protect our customers and business.

We may investigate transactions that appear suspicious, unauthorised, or fraudulent and may refuse or cancel transactions where reasonably necessary.

Currency and Financial Institution Fees

The currency displayed during checkout is the currency applicable to the transaction.

If your payment method or financial institution uses a different currency, your bank or payment provider may apply currency conversion rates or additional transaction fees.

MaxLift Direct does not control fees charged by your bank or payment provider.

Changes to Billing Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to our payment processes, products, services, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about a charge, invoice, payment, refund, billing information, or any other payment-related matter, please contact the MaxLift Direct team through the contact information provided on our website.

MaxLift Direct
We're committed to keeping the billing and payment process as clear and straightforward as possible.