Privacy Policy

Last Updated: August 2026

At MaxLift Direct, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or place an order. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

By using the MaxLift Direct website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you browse our website, contact us, create an account, or place an order, we may collect information that you provide directly to us.

This may include:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Information provided when you contact our customer service team

  • Account information, where applicable

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages viewed, and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Arrange delivery and provide order updates

  • Process payments and prevent fraudulent transactions

  • Respond to questions, enquiries, and customer service requests

  • Provide information about products or services you have requested

  • Improve our website, products, and customer experience

  • Maintain website security and prevent misuse

  • Comply with applicable legal and regulatory requirements

Where permitted by law, we may also use your information to send marketing communications. You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

Cookies and Similar Technologies

MaxLift Direct may use cookies and similar technologies to help our website function properly and understand how visitors use our site.

Cookies may help us remember preferences, maintain shopping cart functionality, understand website traffic, and improve the overall browsing experience.

Some cookies may be placed by third-party services that support website functionality, analytics, advertising, or other services.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

How We Share Information

We do not sell your personal information simply because you visit or shop on our website.

We may share information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include providers involved in:

  • Payment processing

  • Order fulfilment and shipping

  • Website hosting and technology

  • Analytics and website performance

  • Customer support

  • Marketing and communications

  • Fraud prevention and security

These providers may only access information needed to perform the services they provide to us, subject to their applicable privacy obligations.

We may also disclose information where required by law, legal process, or to protect the rights, property, and security of MaxLift Direct, our customers, or others.

Payment Information

Payments made through our website may be processed by third-party payment providers. Your payment information may be handled directly by the applicable payment provider in accordance with its own privacy policy and security practices.

MaxLift Direct does not need to retain complete payment card details in order to process your order.

Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from MaxLift Direct and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

Your Privacy Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or shared

To make a privacy-related request, please contact us using the contact details provided on our website. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is intended for general audiences and is not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact MaxLift Direct through the contact information provided on our website.

MaxLift Direct
For privacy enquiries, please contact our team through the website's contact page.